Management Careers

Management covers a wide variety of opportunities in the career sector.  Positions range from front-line supervisory roles to C-Suite positions and everything in between. Some roles are entry-level, most directly supervise a number of people, and all require a variety of skills (see below) to manage people, strategize and keep an organization running efficiently.

  • General Management/Business Administration—a versatile degree if you haven’t decided where to concentrate. Easily translates to many different business fields.
  • Strategic Management—Focuses on the planning, monitoring and analysis of a business’s resources to meet its goals and objective.
  • Management Consulting—Brings in knowledge experts to assess an organization and improve its performance
  • Nonprofit Management—A nonprofit is "a group organized for purposes other than generating profit and in which no part of the organization's income is distributed to its members, directors, or officers. Nonprofit managers lead these organizations.
  • Government and Public Sector Management-- sub-discipline of public administration that involves conducting managerial activities in public organizations. Can also be involved in government through governance, foreign service, planning and national security.
  • Operations Management—"Operations management is the administration of business practices to create the highest level of efficiency possible within an organization.
  • Customer Service/Customer Experience-- a way of thinking, prioritizing and planning around customers in an organization which leads to better customer interaction, retention and satisfaction
  • Human Resources Management-- the strategic approach to the effective management of people in a company or organization designed to maximize employee performance in service of an employer's strategic objectives.
  • Office/Administrative Management-- involves the planning, design, implementation of work in an organization and its offices

 

Skills you should develop to be successful in a management role:

  • Communication skills: From management of employees to customer service, clear communication, goal and expectation setting, and active listening make the difference between an effective manager and a poor one
  • Leadership skills: This means a lot of different things, but overall, you should be able to clearly communicate a goal that others are invested in, foster relationships and development of your employees, adhere to ethical business practices and be able to critically think through problems and make decisions.
  • Business acumen: Clearly, to lead a team or company, you should have a strong knowledge of the industry and good business practices, and be able to put that into practice
  • Teamwork/People skills-- must know how to relate with the employees, outside stakeholders, and other members of senior management
  • Nonprofit managementskills: fundraising, grant writing, strategic planning, budgeting
  • Logistics
  • Organization-the ability to focus on many projects at once and track each of those projects from inception to completion, multi-tasking
  • Risk Management—the ability to predict, assess, weigh, and make informed decisions regarding risk
  • Decision-making
  • Training and development
  • Budgeting—Ability to assess, plan and account for resources, expenditures, profits and assets
  • Strategic/long term planning
  • Ethics—The ability to follow ethical business practices, maintain client and employee confidentiality, manage money, adhere to company values and mission

 

Some job duties in management positions:

  • Hiring, staffing, training and developing qualified employees for their teams.
  • Guiding the work of the team in pursuit of key goals and objectives.
  • Translating corporate goals into functional and individual goals.
  • Managing costs and budgets, and for sales management roles, driving profitable revenues.
  • Developing and coaching direct reports, including performance issues, enhancements and terminations.
  • Fostering a positive working environment for all participants.
  • Developing reports, monitoring key performance indicators and sharing outcomes and actions.
  • Working across functions in pursuit of new initiatives or problem-solving activities.
  • Resolving disagreements and resource-related issues.
  • Interacting with customers or customer-facing team members to better understand how to meet customer needs.
  • Supporting problem resolution and decision-making.
  • Ensuring a safe, secure, and legal work environment.
  • Developing personal growth opportunities

 

Some job titles associated with management careers (NOT a comprehensive list):

  • Project Manager
  • Product Manager
  • Chief Operating Officer
  • Operations Manager
  • Operations analyst
  • Materials manager
  • Quality control specialist
  • Business analyst
  • Municipal and county managers
  • Economic development director
  • Public policy analyst
  • Grants manager
  • Higher education administrator
  • Strategic initiatives director
  • Mayor
  • Human resource manager (also talent manager, human capital manager, people operations manager)
  • Office manager

 

Licensing and Certifications:

While no certifications are required in most management careers, they can signify expertise and accomplishment in the field, and help recruiters and potential employers contextualize your skills and experience.

  • CMC® (Certified Management Consultant) certification is awarded by IMC USA to consultants who have achieved a superior level of performance that includes professional standards in technical competency and ethics, global standards in consulting competencies, professional behavior, client and project management, and personal conduct.
  • Society for Human Resource Management Certified Professional (SHRM-CP) and Senior Certified Professional (SHRM-SCP)-- SHRM’s certifications demonstrate to the global business community that the credential-holder has strong capabilities in both aspects of HR practice—competency and knowledge—that are required for effective job performance.
  • Professional in Human Resources certification-- The PHR demonstrates your mastery of the technical and operational aspects of HR management, including U.S. laws and regulations.
  • Strategic Management Professional certification-- Strategic Management Professional (SMP) certification ,through the Association for Strategic Planning, is designed for more experienced professionals who work with C-level executives and their teams.
  • Certified Customer Service Professional (CCSP)-- National Customer Service Association offers this designation to candidates with at least two years of relevant work experience and who pass a 160-question exam to earn this credential.

 

1st Tier

Career Resources

Nonprofit Management:

 

Operations Management:

 

Management Consulting:

 

Strategic Management:

 

Human Resources Management:

Customer Service Management:

National Customer Service Management Association-- NACSMA brings together like-minded professionals focused on advancing the customer contact industry and creating career growth

National Customer Service Association-- is the membership organization in the United States that will equip you, its members, with the information and skills to build and nurture enduring customer relationships

 

 

Majors and Concentrations

In general, if a management career is something that interests you, it is a good idea to pursue a bachelor’s degree.  Focus in areas like Business Administration, Finance, Operations Management, Economics will give you the business skills and knowledge to work your way up in a management career.

 

Entry level work can be found in Non-Profit Management  with an associate’s or bachelor’s in nonprofit management.  Graduate degrees such as a Master of Arts, Master of Public Administration or Master of Business Administration with emphasis in Nonprofit Management are a next good step.

 

In Operations Management, getting a general business administration degree with a focus in Operations Management or a bachelor’s in Operations Management is a requirement.  However, many positions in business will require an MBA in Operations Management and a PhD in Operations Management is also an option.

 

Government and Public Management will usually require a minimum of a bachelor’s degree—potentially in business, finance, liberal arts, public policy, political science or other related subject. For advanced positions, you could consider a Master of Public Administration focusing on Public Management.

 

You can prepare for Human Resource Management positions by obtaining a bachelor’s degree in human resources or business administration, and for most HR jobs, a bachelor’s is enough. Degrees in HR exist at both the bachelor’s and master’s level. Pursuing a Master of Science or Master of Arts in Human Resources or Human Resources Management, a Master of Business Administration degree, or a Master of Labor or Employment Relations degree can position you to advance further in your career in management.

 

Jobs and Experiences:

Non-profit Management positions can be found across a spectrum of industries—healthcare, arts and culture, manufacturing and retail. A few of the types of groups which hire nonprofit managers are:

Union groups

Political parties

Churches

Social Welfare groups

 

Operations Management positions vary.  Entry level positions can be in areas such as quality assurance, production control, project management.  Positions are available over industries like transportation, construction, hospitality, healthcare, retail, construction and education.

 

Government and Public Management positions are found across a spectrum of areas from municipal and county government to foreign service and public policy.  Examples of organizations you might work for in this focus are embassies, the Internal Revenue Service, city government, and the military.

 

Management consulting positions can be found primarily in consulting firms.  Top firms are Deloitte, PwC, Ernst&Young and KPMG. However, there are many niche “boutique” firms as well, who specialize in environmental, healthcare, technology and other types of consulting.

 

Human resource management is not an entry level position—typically, a combination of education and experience in the field is required..  Working in positions as a human resource specialist, labor relations specialist, or compensation and benefit manager can help you gain the required experience.  Most companies who have employees have someone managing their human resources.  According to the BLS, the largest employers of HR managers were: professional, scientific and technical services, Management of companies and enterprises, Manufacturing, Government and Healthcare and social assistance.

 

2nd Tier:

General Management/Business Administration

Strategic Management

Management Consulting

Non-Profit Management

Government and Public Sector Management

Operations Management

Customer Service/Customer Experience

Human Resources Management

Office/Administrative Assistant

 

Job Titles:

  • Project Manager
  • Product Manager
  • Chief Operating Officer
  • Operations Manager
  • Operations analyst
  • Materials manager
  • Quality control specialist
  • Business analyst
  • Municipal and county managers
  • Economic development director
  • Public policy analyst
  • Grants manager
  • Higher education administrator
  • Strategic initiatives director
  • Mayor
  • Human resource manager (also talent manager, human capital manager, people operations manager)
  • Office manager

 

Administrative Assistant / Secretarial

Business Admin / Management